Eastern Logica Infoway Ltd

Cancellation & Refund Policy

CANCELLATION POLICY :

  • If you want to cancel the order before your product has been dispatched, we will initiate the refund after deducting the shipping charges (both side) and a nominal charge of 5% of the order value within 24-48 business hours after receiving the cancellation request.
  • If your product has been dispatched or delivered to you then we will refund the amount after deducting the shipping charges levied on your order.
  • No Cancellation On Pre-Order products and orders made during special occasion/offer or emergency like COVID-19 crisis. If you still want to cancel, we will deduct cancellation charges.

Please call us or send us an email at info@easternlogica.com or send return request through our portal to cancel your order.

NOTE :

  • You must return the product in its original and proper packaging with company seal, for a refund.
  • We will not accept any type of damage/defective, seal broken or wrong product from customers for cancellation or return/refund of products.


RETURN / REFUND POLICY :

  • A return can be created at item level and if you have ordered multiple items, you can initiate a return/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
  • You must return the products in its well & proper, original packaging with Company Seal for a full refund.
  • We will not entertain any complaint of any order after 3 (Three) days from the date of delivery of the order.

If you have received an item that is damaged/defective or wrong, just email us at the earliest at info@easternlogica.com or send return request through our portal to return your order.

NOTE :

  • We will refund the amount after deducting any charges if applicable.
  • We will refund within 3 to 5 working days from application date if it requires to refund. It can take upto 7 working days to reflect in your account (original source) after refund is initiated.
  • In case of a return/refund, we process the refund once the products have been received and verified at our warehouse.
Value For Money